ONLINE BOOKING:

If you can't find an appointment that would suit you, please call or text 07522168750.
Before your appointment:
-Please arrive 5 min before your appointment. 
-Arrive without any make up. 
-If you wear lenses, take your container or wear glasses as they have to be removed before. 
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-All new clients need a patch test which is done at least 24h before the treatment (it takes 10min). Please email us or we will contact you after you've booked your appointment. 

CONTACT

United Kingdom:
LONDON
For bookings: 
Text or call: +44 7522168750
Find us on Facebook/Twitter/Instagram: Golden Eyelashes London
Email: bookings@goldeneyelashes.co.uk
Address: 137 Goldhawk Road, W128EN, London.

www.goldeneyelashes.co.uk

APPOINTMENT POLICY

• We require 24h (office hours) cancellation notification.
• First time clients need to arrive to their appointment 10 min earlier to fill in a client information form.
• Please arrive without any make up and on time.
• If a customer is late more then 15 min we have to cancel your appointment as we cannot do the service.
• All bookings receive a reminder via text message and email 48 hours before your appointment. If you don't receive neither of them, please contact us to make sure your appointment is booked.
• We don't serve any clients who are rude or threatening to any of our employes.  

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DEPOSIT

Golden Eyelashes requires 20% deposit for all eyelash extension bookings, including maintenance. The deposit amount is simply deducted from the total cost of your booking. All deposits are non-refundable. Deposits are required to ensure you will be attending your appointment and to cover our time if you don't.
If you are unable to pay a deposit, we are unable to book you in. You can also pay in store in cash during a consultation.

If your booking is cancelled or changed less than 24hrs of the booking time, the payment will be forfeit and you will need to pay another deposit if you require another booking. If you change your booking before 24h of the appointment your deposit will just be transferred to your next appointment.

This rule also applies if you do not show up to your appointment or are running significantly late and we have other clients booked in. 

CANCELLATION POLICY

If you wish to cancel your appointment we require 24 hour notification in advance. Your deposit will be simply transferred to your next appointment. 
If you cancel your appointment under 24h before the payment will be forfeit. 


REFUND POLICY

All products and services provided by Golden Eyelashes are perishable products and services and for OH&S reasons, we are unable to offer refunds. All our provided services are temporary beauty solutions, and as such, should not be expected to last forever, however, by following our recommended care instructions, you will get the best life out of your selected product / service. Golden Eyelashes holds no responsibility for your product / service after you have left our salon, and can not guarantee the life of your product if you choose not to use the recommended products and follow our after care instructions. The services / products we provide act differently on every person for many different reasons, and the information we give you as to how long your product or service should last is a general guide which has stemmed from our own and our customers experiences. We can never guarentee the life of our product or service due to this fact. Different skin, hair, hormones, habits, sweat etc - will all play a part in the lifespan of any eyelash extension service. We will, however, do our best to recommend what is best suited to you. If for any reason you are unhappy with a product or service or anything goes wrong, PLEASE LET US KNOW, as we will offer to fix it at little or no charge or offer you a free service or credit if required within a 1 week period.

PRIVACY POLICY

Golden Eyelashes Ltd will collect your personal information such as name, email and phone number which is protected, for our booking system. It is collected to make sure you will receive a confirmation of your appointment and a reminder. This will not be shared or sold to any third parties. If you opt in for our news letter, you will receive emails announcing our offers once in a while. There is always an option to unsubscribe at the end of the email. If you have any questions or concerns about our privacy policies, please contact us at bookings@goldeneyelashes.co.uk.